Why do some people expect good customer service where it isn't due?

For example, people complain about the poor customer service at fast food restaurants and mega retailers like Wal-Mart. Well, no $$!%, Einstein, what do you expect?





Bear with me. This is a quasi-rant.





The people who work those jobs are often young, aren't paid any better if they do their job well and thus don't care if they lose it in the first place. They could care less how long you've waited in line. I've worked those jobs before, too. If you came to Wal-Mart on a Sunday afternoon and complained about the lines, I just looked at you like you were insane.





Now I am a college student and I also work as a teller at a MegaBank. Fridays, especially the ones before holidays are always busy. Yet, time and time again, canktarous old customers would complain about the wait time. I told them that since they came at lunch, on a Friday and before a holiday that this was to be expected. I did not apoligize for the wait time or thank them for their patience. It isn't my fault they can't figure out how to use an ATM or have wrecked their credit so bad they can't get a credit card and just have to have that deposit in before the bank closes. I think this way because I don't necessarily care if I keep this job either. I'm going to school studying what it is I actually want to do for a living, and trust me, it doesn't involve dealing with scum customers. I promise you that.





So, you get what I'm asking. Why do people expect a level of service or product that is completely out of range with what they're paying for it.|||You, young man, are an example of why people complain about customer service. No, you can't do anything about their complaints at times - but it's your JOB, what you are paid for, to listen, smile and make them feel a little better about being able to complain to someone.





Just like you feel a bit better about your little rant here - complaining to people who can do nothing to help your situation.





You don't like your job, you don't care if you lose it - so you do a bad job? Do the best at whatever you are doing.............





Oh, and it's not "could care less" the expression is "couldn't care less" - by saying you that you could care less is implying that one indeed does care and it is possible for them to care less.








update - So what it seems like you are saying is that if a person is a teenager or not paid well they should not be expected to perform their job correctly and with respect to the customer? That being poorly paid, or young, is a good reason to not be a good employee and that we customers should excuse that and just appreciate what comes our way.





Sorry, but I disagree - one is paid to do a job, one accepts that position.......that person should do their job with the best of their abilities. Job performance should not depend on job pay.|||No one likes to wait, even in circumstances where they should have learned to expect it.





Perhaps it is not the wait that bothers them, but the don't care attitude of some employees. If you want other to treat you with respect, then you need to treat others with respect. That applies also to whatever career you will go into after you finish your education.





But I understand your frustration if those customers take it out on you. View it as a study of human nature, and learn not to be bothered so much by small things.